REFUND & RETURNS POLICY

Our Promise to You At Raw Luv ORGANIX, we care deeply about your satisfaction and stand proudly behind the quality of our natural, herbal, and handcrafted products. Because each item is thoughtfully made with your wellness in mind, we ask that you read our policies carefully before purchase. At the same time, we truly value you — our customer — and your wellness journey. Your needs and satisfaction are at the heart of everything we do. If you ever experience an issue with your order, please don’t hesitate to email us at RawLuvOrganix21@gmail.com. Our team will review your concern promptly and handle it with fairness, care, and integrity — because you deserve nothing less.

All Sales Are Final:
Due to the nature of our wellness products, returns and refunds are generally not accepted. Once a product leaves our facility, we cannot resell it for health and safety reasons.

Damaged or Incorrect Orders:

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Email us at rawluvorganix21@gmail.com with your order number and photos. We will replace the item or issue store credit if applicable.

Refund Eligibility:

Refunds may be considered in the following cases: You received the wrong item. The product arrived damaged or unusable. Your package was lost and confirmed by the carrier.

Refunds will not be granted for:

Change of mind after purchase. Incorrect shipping address entered at checkout. Delays caused by carriers, customs, or weather.

Exchanges : We currently do not offer exchanges due to the nature of our products. If you have a concern, please reach out and we will do our best to accommodate you.

Processing Refunds:

If a refund is approved: It will be processed back to your original payment method within 5–10 business days. Store credit or replacement items may be offered in some cases.

Non-Refundable Items :

Herbal teas, tinctures, oils, Seamoss gels, butters, salves, and apothecary items are non-refundable once shipped.

Digital guides, eBooks, and consultations are also non-refundable.

⚠️ Disclaimer: Our products are not evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary. Please consult with your healthcare provider before use, especially if pregnant, breastfeeding, or giving to children.